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Q) What payment methods do you accept? Back to top
A) We accept all major credit and debit cards, including Visa, Mastercard and American Express. You can also pay using PayPal or Google Wallet.
Q) Can I place an order over the phone? Back to top
A) We are able to process orders over the phone if you prefer, however it is more secure and easier to order online. During busy periods we may request you place your order through our website or offer to call you back.
Q) How much do you charge for delivery? Back to top
A) Delivery charges are calculated on the approximate weight of your order and will vary depending on the service and country you select. UK Delivery is FREE on orders over £100. You can view full details on our delivery options here.
Q) My order hasn't arrived, where is it? Back to top
A) Delivery times vary depending on the service you selected at the checkout and the delivery country. You can view approximate delivery times here. If your order hasn't arrived within these times please e-mail us at customerservices@hughharris.co.uk or call us on +44 (0)1483 888855 quoting your order reference number. Please be aware there may be delays to delivery times around public holidays.
Q) What is your returns policy? Back to top
A) Full price purchases should be returned to us within 14 days from the date of delivery. Products bought in the sale should be returned to us within 7 days from the date of delivery. You can read our full returns policy and procedure here.
Q) Do you ship to BFPO addresses? Back to top
A) We are pleased to offer FREE delivery to BFPO addresses, simply select UK - British Forces Post Office as the delivery country during the checkout. To view more information on how to complete our order form with a BFPO address click here.
Q) Where is the tracking number for my order? Back to top
A) Unfortunately, due to limitations within our system, we don't publish tracking numbers at this time, however you can request it by e-mailing us at customerservices@hughharris.co.uk.
Q) How do I place an order? Back to top
A) Once you have found a product you wish to purchase, simply select your size and click 'Add To Bag'. You will then be taken to 'Your Basket' where you are given the option to review your order, change shipping options, continue shopping, or proceed to checkout. You can choose to pay by card, Google Wallet or PayPal. The next screen will ask you to login if you have registered with us before or complete the fields as required. You will then be guided step by step by the website to complete your purchase.
Q) What should I do if I forget my password? Back to top
A) When you are presented with the login screen, click the 'Forgotten Password?' link. Enter the original e-mail address you used to register. Your password will be sent to this e-mail address. Please ensure you check any spam or junk mailboxes. You can change your password at any time from the 'My Account' screen.
Q) How do I register to Hugh Harris? Back to top
A) Registration is built into the checkout process, so your account is created using the details you provide when you place your order. If you wish to register before you are ready to purchase you can do so here, or using the link at the top of the page.
Q) Where can I subscribe to your newsletter? Back to top
A) You can sign up to our newsletter by entering your e-mail address in the field at the bottom of our website, or by clicking here.
Q) How do I change my details? Back to top
A) To edit your details, including your saved addresses and password please login using the 'My Account' link at the top of the page.
Q) Is my information secure or shared with 3rd parties? Back to top
A) Your information is stored on secure servers protected with the latest technology in line with industry standards. Staff only access your details to perform a specific task, such as processing an order. Your payment details are verified by SagePay to protect against fraud although are not stored. No other information is shared. To view our full privacy policy, click here.
Q) How can I get in touch with you? Back to top
A) The best way to contact us is using the contact form here. Alternatively you can e-mail us directly at customerservices@hughharris.co.uk or call us on +44 (0)1483 888855. If your enquiry relates to a specific product please use the 'Ask A Question' link on the product page.
Q) Do you have any stores? Back to top
A) We have one store in the heart of Woking that has been in the same location since 1914. You can view its location on a map as well as get directions here.
Q) What are your office hours? Back to top
A) Our office hours are the same as our store opening hours. Monday - Saturday: 09 - 17:30 | Sunday: 12:00 - 16:00 | Public Holidays: 11:00 - 16:00.
Q) Are you recruiting? Back to top
A) At the moment we are not looking for any staff, either for our website or at our store in Woking. However you are more than welcome to send us your CV which will review if a position becomes available. Either e-mail your CV to shop@hughharris.co.uk or send it to Hugh Harris, 13 High Street, Woking, GU21 6BL.
Q) Are your products real? Back to top
A) All our products are 100% genuine and we only deal directly with the brands.
Q) What size should I buy? Back to top
A) The sizing varies across all our brands and so sizing depends on the product you are interested in. A size guide is linked to on the product page, however this is a general guide to help you convert the displayed sizes to something you are more familiar with. If you are still unsure on which size to purchase please use the 'Ask A Question' link on the product page and we will be more than happy to provide measurements or guidance.
Q) Are you able to order something in especially? Back to top
A) We are only able to order replenishment stock of certain full price products, depending on the brand and the item. We are unable to order products that we haven't previously stocked. If you are after a specific size that we have sold out of, please use the 'Ask A Question' link on the product page to find out if we are able to get more in.
Q) An item is out of stock, will you be getting more? Back to top
A) If the item you are interested in is a current season item and is not in the sale we may be able to order your size in. Please use the 'Ask A Question' link on the product to get in touch with us.
Q) My product is faulty, what should I do? Back to top
A) Although a rare occurrence and providing it is a manufacturing fault, you are entitled to a replacement, repair or refund. Please e-mail us at customerservices@hughharris.co.uk to arrange a suitable resolution.
Q) Are there any active offers or discounts available? Back to top
A) We have a Sale section with past season stock available to purchase at discount, which you can view here. We also offer free delivery on all UK orders over £100. You can view details of any other active offers, vouchercodes or discounts, including our loyalty scheme here. If you wish to be the first to hear of the latest offers, why not sign up to our newsletter, or join us on Facebook and Twitter.
Q) What is the airspeed velocity of an unladen swallow? Back to top
A) African or European?
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